Ring resizing
Sizing up or down for most gold and platinum bands. Some eternity and tension styles cannot be resized.
CARE, REPAIR & WARRANTY Made to last.
Made to last.
Cared for after.
Resizing, polishing, stone checks and repairs — keep every piece looking the way it did on day one.
BENCH-CHECKED, BY HANDWarranty terms · please confirm
Coverage periods and repair pricing are confirmed per piece by our team. The full terms on your order confirmation apply.
OUR SERVICES
What we can help with
Stone tightening & replacement
Prong checks, re-tipping and replacing lost or chipped stones.
Cleaning & polishing
Ultrasonic cleaning, polishing and rhodium re-plating for white gold.
Chain & clasp repair
Soldering broken links and replacing worn clasps or jump rings.
Inspection
A full bench check of settings, prongs and clasps with written notes.
Appraisal support
Documentation to help with insurance valuations on request.
THE REPAIR PROCESS
How a repair works
- 01
Send a request
Describe the issue and attach photos using the form below. Include your order number if we made the piece.
- 02
Assessment & estimate
We confirm whether the repair is possible, the estimated cost and timing — before any work starts.
- 03
Drop off or ship
Bring the piece to us or follow our insured shipping instructions. Do not post jewelry until we confirm.
- 04
Repair & return
Your piece is repaired, cleaned and quality-checked, then returned or ready for collection.
WARRANTY COVERAGE
What our warranty covers
Every XYZ piece is covered against manufacturing defects. Keep your order confirmation — it is your proof of purchase for warranty requests.
Covered
- Manufacturing defects in metal or setting
- Stones that loosen or fall out due to a setting defect
- Broken clasps or links from normal wear caused by a defect
- Free inspection and cleaning
Not covered
- Loss or theft
- Accidental damage, knocks or crushing
- Normal wear such as scratches or plating wear
- Pieces altered or repaired by another jeweler
EVERYDAY CARE
Keep it shining
Last on, first off
Put jewelry on after lotions, perfume and hairspray. Take it off before swimming, cleaning or the gym.
Store separately
Keep pieces in soft pouches or lined compartments so diamonds do not scratch other jewelry.
Clean gently
Warm water, mild soap and a soft brush. Avoid bleach, chlorine and abrasive cleaners.
Check once a year
An annual prong and clasp check catches small issues before a stone is lost.
REQUEST A REPAIR
Tell us what needs attention
Photos help us assess the piece quickly. We reply with an estimate and next steps — nothing is charged without your approval.
- Free assessment
- Estimate before any work begins
- Warranty claims checked against your order